EESi PACS Service & Support Center
Essential Enterprise Solutions
Hours (Central Time USA)
Monday :
8AM-5PM
Tuesday:
8AM-5PM
Wednesday:
8AM-5PM
Thursday:
8AM-5PM
Friday:
8AM-5PM
Saturday:
Closed
Sunday:
Closed
24-Hour Support Available
Platinum & non-contract support. After-hour labor rates apply. See below for more information.
EESi Service Request
EESi PACS Support Options
Technical Support
Dependable remote technical support is available for CR, PACS appliances, workstations, and EMR Bridge products. This means you can reach out to us to troubleshoot any issues that come up or to answer any questions you may have. If necessary, our technicians will be able to access your equipment remotely to find and resolve issues.
Repair Services
When one of your medical imaging or DICOM storage solutions is in need of repair, EESiPACS has your back. Contact us to have a certified technician head to your location to make the repair.
Workflow Analysis & Consulting
Our comprehensive workflow analysis and consulting services are offered to imaging professionals interested in improving efficiency. The process begins with our team interviewing yours to get a clear picture of your current process. A site review is performed next and we then analyze and document our findings. Finally, recommendations for improvements will be provided. This is a customized process available to imaging centers of any size.
Repair Services
When one of your medical imaging or DICOM storage solutions is in need of repair, EESiPACS has your back. Contact us to have a certified technician head to your location to make the repair.
Imaging Solution Planning & Design
Team up with EESiPACS to plan all of your medical imaging and DICOM storage requirements. Our thorough knowledge of government regulations helps us easily identify and procure the appropriate solutions and we partner with your team along the way to ensure your specific needs are met within the budget.
Installation & Setup
Once you’ve chosen the right medical imaging and DICOM storage solutions for your team, EESiPACS can get you started on the right foot with comprehensive installation and setup services. One of our installation experts will head to your location, complete the installation and setup, fully test and verify the functionality of your equipment, then provide a comprehensive training for your users.
Off-Site Archiving
Our off-site archiving service is a secure and reliable solution for storing and accessing DICOM medical images. The service regularly backs up images to secure Essential Enterprise Solutions, Inc. PACS servers for efficient storage that’s HIPAA complian